Return Policy

Return Policy

At Aikstore, we truly appreciate your trust in shopping with us, and we’re committed to ensuring your satisfaction. If your order isn’t quite right, rest assured — we’ve made our return process simple and hassle-free.

Are You Eligible to Return an Item?

To return a product, please make sure it is unused, unwashed, and in the original condition you received it. The item must have all original tags and packaging intact and be accompanied by a valid proof of purchase, such as your receipt or order confirmation.
We cannot accept returns for items that don’t meet these requirements.

How Long Do You Have?

You have 30 days from the delivery date to start a return request. Returns outside of this period may not be accepted unless otherwise approved in writing by our team.

Let’s Start a Return

To begin your return, send an email to [email protected] with the following details:
Your full name and order number,
A copy of your receipt or order confirmation email,
A short explanation of why you’d like to return the item,
And a clear photo or video showing the item’s condition, especially if it’s damaged or defective.

Our support team will review your request within 72 hours and reply with the next steps. Once approved, we’ll guide you through the return process.

Who Pays for Return Shipping?

Unless the return is due to our mistake, such as sending the wrong or defective item, customers are responsible for the cost of return shipping. Original shipping fees are non-refundable.
If your item qualifies for a free return because it was damaged or incorrect, we will provide a prepaid return label.

Can I Exchange Instead?

Yes, you can request an exchange if the item was damaged during shipping, defective upon arrival, or if you received the wrong item or size.
If your case fits one of these conditions, contact [email protected]. We will verify the issue and help you receive a replacement as soon as possible.

Final Notes

We want every return to be smooth and fair for our customers. However, Aikstore reserves the right to refuse returns that fall outside of the 30-day return window, are returned in unsellable condition, or lack sufficient proof of purchase.

Our goal is to provide a transparent and fair return experience while maintaining product quality for all our customers.
If you’re not sure whether your item qualifies for a return, feel free to contact our support team — we’re always happy to help.