How can i contact customer service?
Email us at [email protected]. Customer Service will respond to your email as soon as possible. We look forward to hearing from you.
All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.
· Can i change or cancel my order after it has been placed?
Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received.
Products on Aikstore are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted.
· What currency will my credit card be charged?
Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.
· Is your store closed?
Our stores are now OPEN! Come in, we can’t wait to see you! Our stores will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.
· What is the status of my order?
You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.
· Why Was My Order Canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
· Is It Safe To Use My Credit Card On The Website?
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL) Welcome to choose your favorite items on our website.
· How quickly will my order ship out?
Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care of the rest).
· Do you restock items that are sold out?
Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at [email protected].
· What should I do if I lose my password?
Once you have selected “Sign In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.