Return Policy
Return & Exchange Policy
Merchandise may be returned for store credit or exchange, within 30 days of the days of delivery. Returns and exchanges will not be accepted after the 30 day period.
Returns must be received in PERFECT NEW, UNWORN and UNWASHED condition with tags attached.
If any of the following is present, the return is subject for denial and will be sent back to you at your own cost:
– Detached tags
– Animal/human hair
– Deodorant marks
– Lingering odor, such as smoke or cologne
– Any visible wear or damage
If you purchase and item that is too small and you therefore strain the material we are not responsible for damages from wearing.
We are here to help with sizing questions before purchasing.
SALE ITEMS. JEWELRY, PURSES, ACCESSORIES, INTIMATES, SWIMWEAR, BODYSUITS AND GIFT CARDS ARE FINAL SALE.
Inspect your items for damage before removing the tags or wearing. Once the item is worn or tags are removed it is not acceptable for return or exchange.
Make sure to double check all shipping info and details before placing your order as details cannot be changed and shipping charges cannot be canceled or refunded.
Mail Returns:
All items must be postmarked within 30 days of the receipt date.
We do not refund shipping charges.
Once we have received your package, your refund will be processed within 7-10 days.
Unfortunately we are unable to offer exchanges by mail.
The Customer is responsible for return shipping. We suggest tracking your return, We are not responsible for lost returns.
You will be notified via email, at the email address listed on your account when your order was placed, with your online code for store credit once we have processed your return.
Unacceptable returns will be returned to the customer at their own expense.
Mail to:
4/7/25 Hau Giang, Ward 4, Tan Binh District, Ho Chi Minh-700000
Please include your packing slip or your order number, name on the order, and our FREE RETURN LABEL.
Contact Us
Address: 4/7/25 Hau Giang, Ward 4, Tan Binh District, Ho Chi Minh-700000
Phone: 091 574 8878
Email: [email protected]